Refund & Return Policy

Return Acceptance Period:

Customers can return the product within 5 days from the date of receiving the item.

Return Requirements:

The product must be returned in its original condition and undamaged.

A purchase invoice or original purchase document must accompany the returned item.

Return Procedure:

  • Contact: Customers need to contact our customer service department via email at support@ziapate.com to request a return.
  • Confirmation: Upon receiving the request, we will confirm the information and provide specific instructions on how to return the product.
  • Send the Product Back: Customers must ensure the product is carefully packaged and sent back to us following the provided instructions.
  • Inspection and Refund Processing: After receiving the returned product and inspecting its condition, we will process the refund within 3-5 business days. Refunds will be made via your original payment method.

Return Fees

Customers are responsible for any fees associated with returning the product, including shipping costs.

No Exchange or Replacement

We do not provide exchange or replacement services. Customers may request a refund according to the specified policy.

Contact

For any questions or requests, please contact our customer service department via email at support@ziapate.com